Sprint Corporate Headquarters HQ

Sprint Corporate Headquarters HQ – customer service number, toll free helpline number and 1800 customer support phone number and contact information is given here with the postal and mailing address. Here, the customers can also get the additional information, contact detail and 24 hours toll free customer service numbers related to Sprint products and services.

If you are looking Sprint Corporate headquarters office address and customer service phone number of Sprint. So, as this page, we are providing the full contact details of Sprint USA with the useful information including Sprint phone numbers, fax numbers, email address, website and related information.

Sprint Corporate Headquarters Contact Details

For any issues and problems regarding Sprint products and services, you can visit or write to the head office of the company listed below.

Sprint Corporate Head Office Address:

Sprint Corporation Headquarters,

6200 Sprint Parkway, Overland Park,

KS 66251, United States

Sprint Corporate Head Office Phone Number: +1-888-211-4727, +1-913-624-6000, +1-800-829-0965

Sprint Corporate Head Office Fax Number: N/A


Sprint Customer Service Contact Information and Details

For general information, help, complaints questions concerning Sprint products and services, the customers can call at the customer service department by using following contact details.

Sprint USA Customer Service Helpline Number:

+1-866-275-1411 for general information and support


Sprint Customer Service Phone Numbers:

+1-866-866-7509 for Order and Sales information


Sprint Personal Wireless Customer Service Number:

+1-888-211-4727


Sprint Wireline and Landline Customer Service Number:

+1-800-366-2255 for Make a Sprint FonCard, +1-800-366-0707 for Refresh a Sprint Prepaid Card, and +1-877-877-8748 for wireline customer service.


Sprint Business Customer service Number:

+1-800-927-2199 for account questions, +1-866-805-9890 for one to four employees, +1-866-313-6672 for above five employees, +1-866-653-1056 for Converged wireline and wireless, +1-866-653-1056 for Internet connectivity, +1-866-653-1056 for VOIP and Managed Services.


Sprint International Customer Support Number:

+1-888-226-7212 for U.S., Puerto Rico, and U.S. Virgin Islands,   +1-817-698-4199 while traveling abroad, and +1-817-698-4199 toll free customer service number available from other countries.


Sprint Payments Address and Information:

Sprint Pay by phone: Dial *3 from your Sprint phone.

Sprint Bill Pay through Your Bank: Sprint, PO Box 4191, Carol Stream, IL 60197-4191, United States

Sprint Pay by Mail: Sprint, PO Box 4191, Carol Stream, IL 60197-4191, United States


Sprint Inc. Official Website: www.sprint.com

127 Comments

  1. To Whom This May Concern:
    I have a complaint about Sprint’s Customer Service. They have been giving me the run around about my bill. I am a State of Indiana employee and I have been questioning about my discount. Also, I was told that my activation fees would be waived and they are giving me a difficult time about that. Customer service has been given me a hard time. Customer service is very difficult to understand and they are rude. I am trying to get an understanding of why my account has not been credited but, each time I call I get a different answer. My phone is now shut off which, will add more cost. I will continue to contact Sprint until I can get an answer about my bill. I do not want to pay for this bill, if they can’t give me answers to my questions. Instead customer service continue to talk over me and will not let me speak with a supervisor when I ask for one. This is bad business and I am very disappointed.

    1. There is a specific department that you need to be transferred to in order to get your NVP discount. You submit an inquiry first and then get contact with that team. In addition, not paying your bill just because of an 8% discount isn’t good attitude. The discount needs to be renewed every 2 years anyway- so maybe you forgot. The attitude you presented is what makes customer service hate their job and try less.

  2. I am in the same boat as you Mary. I have worked in retail and customer service my whole life. To be honest, I have worked for a cell phone company previously and never have I as a customer, been treated as poorly as I have with Sprint. If I didn’t have 4 lines of service and 4 contracts/leases, my service with Sprint would have been done a long time ago. Every time you call, it is another person you cannot understand and doesn’t grasp the question you have. I too, am fighting charges on a bill that are incorrect. When I call to discuss and sort out the issue, it’s turns into me being transferred 4 times and then the rep has to “open a claim,” or wait 2-5 days and you’ll be contacted by a rep. I am just tired of this. You shouldn’t have to call any company every other day to discuss with them these issues, when it should just be there job to do things properly. I wish I had a number to contact someone who has some higher up position to let them know of this situation.

    1. If you have an issue with speaking to someone overseas, ask to speak with technical support. Tech support actually handles everything in the company. Able to do billing and all that jazz.

  3. I’m in a dispute with them also! Maybe it’s time for more class action suites against Sprint!
    It occurred to me back in Sept, after changing to paper billing, that the Sprint store DID NOT add my son to my shared plan. They charged me $60.00 plus taxes and fees since Feb. 2013!! An employee took the information and said I’d get a call back. I haven’t gotten a call back!
    I’ve asked to talk to supervisors and I get hung up on. Now it’s been brought to my attention that a phone on my plan is being charged a lease fee AND a purchase fee!!
    They claim they can not refund me the money they owe me for their mistake on my sons phone. It’s like pulling teeth to get them to refund me on this other phone!
    Sprint is saying they’re going to shut off my phone. I guess I’ll find out tomorrow.

  4. I have a problem with Sprint as well and I spent hours on the phone getting the run around. From the day I got my phones it was problems. After having the original problems escalated to Corporate I thought all was resolved and then I find out a year later they are not.
    1. I never got my corporate discount
    2. They never paid my cancellation fees for my prior carrier
    3. They refused to give me a copy of my contract
    4. I was told I was paying for my phones for two years never was I told they needed to be returned at the end of the 2 years
    5. I never got credit for the phones I turned in

    Originally I had other issues and a representative from the Corporate office did help me and most problems were resolved however several still were not but I did not see them as an issue until this week. I have contacted your customer service department and was told basically to go to hell by your rep and that my issues are not important, to get over it. When I asked several times to speak to his supervisor he refused. He apparently owns and runs Sprint. During my conversation with Adam, I asked to speak to his supervisor 7 times and each time was ignored except the last time when he told me no. He was the supervisor and he was who I would get to speak with. I asked for his last name or Sprint ID and he said I am Adam they know who I am here and hung up on me. This was after being on the phone for well over an hour. Never did I get disrespectful or did I ye;ll or did Adam yell, but he did get disrespectful and condescending as well as dismissive. I would like this escalated and a phone number of where I can speak to a person who has authority not a person who thinks they have authority and are abusive and disrespectful.

  5. Good morning…my name is Janine Bogay . I have been with your company since 2002. I’m trying to set up payment arrangements. I was told as long as I pay more tags half of my past due it would not be a problem. My past is $568.00 I paid $350.00 I was told that if I could not pay the balance in full my service would be disconnected and there’s no room for hel. I have called 3 times and twice I was hung up on. Is there anything I cand do or would I have to try and get service some where els? Please give me a call. Thanks your loyal customer Janine Bogay Taylor.

  6. I’ve been dealing with an issue with my bill with Sprint for 3 months. I have been on hold over time for at least 12 hours and total time about 16 hours. I’ve been a customer since Sprint/Nextel and this year has been the worst in customer service that I’ve experienced with them. I’ve been an advocate for Sprint until this year. I have 17 employees that I have that uses Sprint services and I’m switching all of the services very soon if I do not get a resolution satisfactory to me before the new year. I don’t understand why it would take a major company like this over 30 days to pull a call to verify what your employee stated. It seems the focus of your company has shifted to revenue verses customer service and integrity. Yesterday and today my calls are conveniently being disconnected and you have my number yet NO ONE has called me back. I’ve been beyond patient. You must take responsibility and ownership. I was also told I only had to pay $1 per month for iPhone forever plan and I’m being charged $19 and no one has addressed this in over 2 months. Who will take responsibility? Who will correct this?

  7. I’m a loyal Sprint customer and not satisfied at all with the way issues are handled. I had drop calls for months and had to go to certain areas in order to talk on my phone which was so aggregating. I tried to explain many times , but the always had an excuse until I finally spoke to someone with sense. Then I got the run around again about equipment to fix the issue and waited months before that arrived. Come to find out the order was never placed. The account was credited back several times after I lashed out. Some customer service representatives are very understanding and pleasant, others very unprofessional. I’m a lupus patient so I’m in and out of work which is beyond my control. I don’t want sympathy, but when you have several phone lines as well as other equipment and faithfully call in to keep Sprint posted why is it no kind of liency when you pay your bill. I need my phone for emergency purposes. Can someone help me understand please.

  8. Sprint has done me wrong! I have three lines and pay thousands of dollars in a year for service. I purchased a Samsung S5 three months ago and have had nothing but trouble ever since. My phone stopped working 1/12 and customer service couldn’t help. I went into a store and the couldn’t help. The store employees were sarcastic and demeaning. This was the St Petersburg Florida store on Tyrone Blvd. The were the most unprofessional people I have ever felt with. I called sprint to complain after the visit and they blew me off. They basically said contact Samsung or go to a different sprint store. Big corporate bullies are what they are. I still have a phone that doesn’t work that I am making payments on. I vow to tell everyone I come in contact with to avoid sprint like the plague. If you are considering sprint as your carrier don’t do it, find another one!

  9. I am up again , attempting to speak and actual have my problems resolved. Sprint representatives are well known for hanging up and not documetimg calls. I HAVE Since January made calls , no resolutions. I am so tired and see other comments . Customer since 2004

  10. I hav ebeen a customer of sprint since 2002, the customer service is just horrible, i recently went in for a phone repair, was told it could not be fixed, and was sold 2 new phones, as i was told it was a “special” come to find out my original phone could be repaired, and there was no special. The sprint store worker, added a phoen line to my account, that does not even have a phoen hooked up to it, gave me “free” accessories, in which i am charged 72.41 for a month and never added my corporate discount (in which he said he would take care of), also told me the activiation fees would be waived, and they were not.
    I have called the main customer servie number 2X to no avail, i have alos left 3 messages with the local store and never get a call back. I finally opened up a fruad case with customer service today,as i feel the store comitted fraud on my account by addiding a line that i had no idea existed. If this issue sis not resolved by the end of the week, i am going to my local new channel as well as the state attorney Generals office to file a complaint.

  11. Sprint is the worst!!!!! since october 2015 they have been charging me for 3 lines when i only have ONE PHONE…. IT CONTINUES TO AUTOMATICALLY GENERATE A MONTHLY BILL FOR 3 LINES AND NO ONE HAS THAT AUTHORITY TO CORRECT IT ACCORDING TO locals store managers AND THEIR CORPORATE SO CALLED CUSTOMER SERVICES REPS!!!!!!! they offer a credit then say its all corrected until i get the next monthly statement of $574… for one phone

    i am reporting them to better business bureau,NBCchannel 4 i team AND FREE LEGAL TO DISPUTE THIS ONGOING RIDICULOUS CHARGES THAT THEY ARE KNOWN FOR!!!!!!!

  12. I was just on the phone with customer service to give them my credit card and finalize me sign up because your online system was not taking my credit card. I had been approved for the phone and service just needed to check out. After giving my information again to get everything set up I was then transfered to the credit department to yet again give my information then was told that because my information was given humorous time I was denied and would have to try again in 60 days. I have news for you “SPTINT” I will not be contacting you or applying with you for phone service because of something that was not of my doing. I will go to a different carrier and give them my hard earned money, and I will make sure that I post on Facebook and every other social media sight just how you treat new customers. WHAT A JOKE YOU ARE!!!!!!!!!!!!!!!!!!!!

  13. I transferred to t Mobil because of everything that’s been going on in the messages above. I switched and was told if I send back me and my girlfriends phone we would be accredited for both phones for 998 dollars. I phone 6’s might I add. Well they gave us credit for one phone but not the other because it had a small crack in it. Instead of crediting me something, they say no credit available and keep my 600 dollar phone that I could’ve fixed for 100 bucks and sold. This issue went on for over a month with the crediting and everything and when I call and actually get upset they then tell me they will give me a NUMBER too call a WAREHOUSE were they can possibly find my phone to send it back to me.. More run around bs. I advise anyone who is interstert in sprint, get uninterested real freakin quick or you’ll become a victim of their shady customer service and their lack of regard of human decency.

  14. To whom it may concern,

    I have been trying to resolve this issue but I have been experiencing very bad and poor customer service.

    I have been chargered $380 additonal to my monthly bill my # 510-290-2329.

    To make a long story short due to this additional charge I now do not feel comfortable using SPRINT because its networks capability can not fulfill a basic need in todays world.

    I am being told using applications like Viber and Skype can not be used properly with SPRINT which does not make any sense millions of people are using these APPs with AT&T and VERIZON with no additonal charges to there customers.

    I have been reinburded for about 40% of this charge but I still feel I should not be charged the $200 for using a basic necassaty in todays world.

    I now feel very uncomfortable using my phone because I do not want these charges to happen again so I am afraid this will happen again. If some one in SPRINT really cares about customer services and customer satisfaction then please help this loyal customer whose bill is $300 but was charged $700. If not I will take the time and switch to AT&T, TMOBILE or VERIZON. I have never heard of this kind of situation before please help my # 510-290-2329

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    article is amazing, great written and come with almost all important infos.
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  16. I am so fed up with Sprint Customer Service. They took out via web three payments and never should have.!! Not the first time they have done this. Now I cannot pay my water bill nor my intent bill or cable bill on time!!! Their customer service is just has deplorable as Verizon. My next letter will be going straight to CEO!

  17. To Whom It May Concern,

    I am writing this review because I have been a sprint consumer since 2011. For the most part I have been happy with sprint services over the past 5 years, however, recently I am very disappointed with the customer service I have received from Sprint especially from my local sprint store within my community. As a result, I am considering switching to a different provider. I find that the sales representatives at the sprint store needs further training in setting up new phone activation as well as listening to customers concerns and wiling to compensate customers when they are unable to successfully address customers concerns. I have been back and forth to the sprint store for the past 2 weeks and I am still very unhappy with the services I have received via telephone as well as in the sprint store. My issues have still not been addressed and I feel that sprint was not empathetic regarding my concerns. I have been overcharged for sales person mistakes and based on my recent experience, I would not recommend friends or family to sprint.

  18. All the stories are so true. The customer service chat team could handle the issues right away and they would go no further. When a salesmen is ___ then the guests should not be responsible.

  19. I beenon the phonewith 7 reps and been toothe boardman ohio store twice the same day .I have too say that is the worst set of workers you have to have i got a galaxy 6edege i cant hold ot near my face because its so hot this os my second one the first time i took it in the tech told me we put it on the air conditioner its not hot no more… then i fanally got it replaced. So now im on my cousins account and he is due an upgrade nexy month and the messed that all up because the phone rep called me about the survey and had his upgrade given too me . Now no one wants too admit the mistake they made and its all in the notes. Not only that i was on the phone with them for four hours and my phone i cant talk on or hold if itry to use it. But did i tell you i paid mybill yesterday ? Is this the service yiu talk about on your commercials? Is this what im paying for? Yesterday night i put this on Instagram,facebook and twitter …. Where is the CEO of this company that who i want to talk too customer service is a joke but let me be late with my bill im shut of quick.Now tell me what happens if this phone explodes in my face? Alli get is im sorry read from a trained apology. Do you think thats good enough? Sprint you are a multi billion dollar company do you even care.

    1. You are correct
      I cant even tell you the nightmare sprint has been. Not only was a charge a month in advanced when i changed my plan that i ended up with a double bill. The refuse to take certain charges off my phone. I have been without my phone because of a software malfunction and they basically told me its between me and samsung. My phone i ordered to replace the one corrupted is on back order. The sprint store lied to the rep online and these people will not even give me an arrangement because i have not been able to use my phone. Sprint is the absolute worse cell carrier ive ever dealt with.
      Im making a complaint to the FTC

  20. I have been with sprint since 94 and I upgraded my phone and was flat out lied to and sprint is doing NOTHING. I went from an eighty dollar plan to $125 for two years. T
    I was tolld I could upgrade for no cost of phone and they gave me a free per say tablet, but come to find out, I was hood winked. The supervisor was nice but matter of factly, this is corporate america today.

  21. It would be nice if you ate reading these messages and do something about the problem
    I yave had such a horrible experience with Sprint ,alot of the people that work for this company don’t represent it well or may they are trained to be rude , and a lot or half of them tell you the wrong information, they don’t listen all they say is when you going to pay some of them only put half the information in that yall spoke about in the system
    The nect person cant find it i am paying but being charged to many times a month you are robbing me you are try to steal from me no noone helps you and the mistakes are made by the people that work for your company and the ones that you can’t understand are worse you are the worst and my experience has not been at all a pleasure not at all
    I want some that knows what they are doing to call and help me

  22. I just called thier corporate headquarters about the but back option and after several times being on hold I got hung up on!

    This is so typical of the service I received as a sprint customer…… 1. Messed up my data plans causing me overages….2. everytime I contacted sprint or went to the store where I purchased my Tablet or phone and had problems the sales people kept pawning me off to a corporate store….3 the home phone service I bought after 2 years was the worst service I’ve ever had….4. The store salespeople are only interested in selling the product but forget it if something goes wrong…..they will make you jump through hoops….In closing go to Boost Mobil I’ve had no problems with service or the salespeople!

  23. The ongoing commitment to community, charity and civic involvement both Sprint and Nextel bring to their respective communities. A sense of creativity and innovation that generates a unique connection between the workplace and the marketplace.

  24. Left AT&T to return to Sprint! Complete nightmare! Was lied to. Was not given full disclosure of all costs. Given a bottom line figure of what the monthly bill would be and not even close. Worst customer service!! You scam people and lie right to our faces. I know the bottom line is that I mean nothing to you and that your next promotion or carrot you dangle will replace this unhappy customer. But I believe it will catch up with you.

  25. I cannot begin to express my dissatisfaction with SPRINT… I take my phone into a Sprint store for replacement because it was accidentally crushed by the roof of my car. Since I’ve done nothing other than pay my bill, no replacements or any other service requirements, I expected to take my phone in to be replaced. Upon working with the CSR the Activation Fee for the replacement phone ($40.00) came to the fore… Why do l have to pay an Activation Fee for a phone that already has service? I can tell that Sprint is not interested in Customer Satisfaction just show them the MONEY! I’ve had to explain my dilemma to virtually 7 or 8 different people and I am not embellishing. I actually asked for the Activation Fee to be waived. Everyone, to a man, stated that it could not be done. I finally was able to talk with someone in an accounts department (Daniel) that at least checked with the store I referenced (Skidaway Avenue Savannah, Ga.). I realize that at this point the employees are going to try to make things difficult, but I’m built for difficult tasks. Now, I talk to a gentleman named LOUIS, who tries to project positive, but is sticking to the corporate playbook. He even went so far as to mention that my account is past due from August 3rd! Oh, so we come up with justification for not helping a customer for an account that is 6 days past due? Then he basically proceeded to tell me that he would give his manager my number and that they would call me back…. well that will be neat, NO PHONE! I was on my work phone and I did not anticipate being there for 24 hours waiting on a call from Sprint. I will be sure to copy this and spread the word about what an indifferent,disingenuous corporation acts and looks like. Sign me thoroughly DISGUSTED!!!

  26. I am a customer for sprint 19 years, I was a corporate account holder. It seems to me this company is most constituting the plan, and the payments. You would be surprise never ever your payment will be same. It will be always surprise for payments, I have paid my bill this month 130.00, rest of my payments is I will payment at 16 of this month is 56.00 dollar I just heard my payment is 260.00. This company’s employee can not write down, stored any customer conversations, if we call you have to begin again with them, You must go again and again, I My two phone bill comes most of the time over 200.00. I do not use my phone that much also my son too, Now on I am writing whatever last rep told me, when I talked with another rep he denied everything. Eric is the Supervisor. Last time I have refused to talked to him. Now on I will write down each and every reps name and conversation. It was not bad even couple of years ego now their so called customer service is very very untrustworthy….

  27. I come to the conclusion Sprint customer service sucks. I called Sprint customer service to get a copy of the contract to my phone least i just bought.(Note 7) I am going to leave out the first 3 phone calls i made. Ill say on the 3th phone call i had explained what i needed and the costumer care person said they would email me my contract. Well after explaining to her what i needed she sent me my OLD contract, not the new one. By the second phone call i had started to ask for names and ID numbers. Two gave me there names and ID #, The others said they didn’t have a ID’s #,or they couldn’t give it out. So on my last phone call to customer service i was talking to a lady, trying to understand broken English and trying to ge her name and number, she talked over me every time i asked her for her ID#.Finley she said No. So i moved on to what i needed. After explaining to her that i needed the new lease contract to send in to Samsung to get their promotion prize of the new SD card or watch. After i got done talking, she starts giving me the web-site of Samsung. I felt like pulling out my hair. She didn’t even listen to me. Then out of nowhere she tells me that my order was cancelled. I ask who cancelled my order. I have been talking to other agents and everything was okay with my order then, another 45 minutes go by. She comes back and tells me the department i need is closed. I un-politely told her to eat shit and bark at the moon. Sorry i am Pissed off. That’s with a capital *P* I call one more time to confirm my order was cancelled, and the first thing i asked for was👂👂👂what? Her name and ID #. She politely gave it to me and I asked her to check on my order status, to be surprised that it was shipped out today Monday the 19th. I then told her the last agent told me it was cancelled. She had no idea what I was talking about. The conclusion on this is Sprint employees are not trained well enough. They don’t know if they’re allowed to or not allowed to give out their employee ID numbers. They are. So I hope Sprint Corporation read this. After 28 years, almost three decades I’m pulling my account tomorrow when I call you to bitch at you about your employees that don’t know what they’re doing or they don’t listen to you and keep trying to speak over you, or they speak with broken English and you don’t understand them. What is up with that? So in total I am pulling five accounts away from Sprint. Your customer service stinks.

  28. I wish to say that some of the SprintStores employee
    Service providers who know only sales not repair. I only giving praise to JOSEPH who I spoke to over the phone and a lady in Philadelphia on Roosevelt blvd who took the time to explain to me what to do. Since my Galaxy s3 is paid for I plan to go somewhere else! Now you may say “so what” but if your treatment of customers continue you too will be a thing of the past. To many other phone companies around. Before I had trouble with my phone I would recommend Sprint to anyone but since I have had trouble with this phone. Never again! It’s sad!

  29. We change from one cell company to Sprint, we were told buy one get one free phone & tablet, told our bill would be $130.00 a month WRONG !!!! Try $200.00 and we used thier ATM in store to get money to pay bill, only to find out payment was not credited even after showing thier ATM receipt of cash withdrawal they said they’d have to research it, and only way to get bill down to $130.00 we’d have to give one of the tablets back. Changing cell company BIG BIG MISTAKE. Dealing with problems for 3 months, Mangers don’t care about customers dumps problem on to employees, or dumps all together. Store 3040 in Lewisville Tx. Manger Kindrick and Nancy employee don’t care about customers given run a round over & over. I’ M. DONE !!!!!! They can have thief phones & tablets & shoven !!!!

  30. Avoid Sprint at all costs. Its worth paying extra 100 times over. All they do is tell you what you want to hear and pass you on to someone else that will pass you elsewhere. WORST CUSTOMER SERVICE I’VE EVER DEALT WITH.

    #BOYCOTTSPRINT

  31. What would anyone that deals with Sprint have nice to say about the service? While you wait for forever for a response let’s talk about what really happens with Sprint. I’ve been a customer for over 7yrs & every year it’s something new. As other consumers have stated run for the hills. I know people may say, “why stay with Sprint if you’re unhappy?” The thing is it wasn’t like this years ago. Now with the terrible service areas you also get misinformed for free! It’s amazing. You can speak to five different people about one topic & they will give you 20 different answers. Fantastic right? I have never been so disgusted by a corporation in my life. They only care about getting your money & will lie by any means possible to get it! My phone was stolen, I went to get a replacement & the only option available was to by a brand new phone right out…….um why I have insurance right? Wrong!! Initially I had insurance but it was terminated for absolutely no reason. No one had answers as to who or why my phone was no longer insured it just wasn’t. If you like giving away money by all means join Sprint but if you work hard for your money & want good service go to anyone else in the entire world than Sprint!!! Save yourself & sanity.

    1. THIS company GAVE ME a nervous breakdown!!!!! 4 hours, on sevreal occasions. 59 min. on hold one time. then hung up. These SOB’s need to rot in hell. whoever is running the corporation is a crook!!!! I feel like i am trapped into this contract even though i pain off my phone to GET THe HELL OUT. I get no service and am disabled. I dial 911 and it would not go through! I am trying to get in unlocked AND THESE BASTARDS ARE GIVING ME A WILD GOOSE CHASE!!!!!!!!!!!!!
      THIS COMPANY IS UNETHICAL AND THEIR CONTRACTS ARE REVISED WITHOUT CUSTOMER KNOWLEDGE!!!!!!!!!
      EVERYONE I MEET KNOWS MY ISSUES AND SAY THEY WILL NEVER RECOMMEND SPRINT.
      THE CUSTOmERS THEY GET NOW ARE BASED ON ignornce and false advertising.

      I was shocked to see so m any upset customers. i thought it was just me. but maybe in numbers we could get these crooks to legally foll
      ow what they say…

      It sucks for yout hey cancled your insurance. ANd shows how decettful they are!!!

      ROBBERS!!!!

  32. I have tried to reach a US based customer service rep many times now and last time, I ended up in a call center in the Philippines that could not understand English let alone my problem. I have email Sprint one last time before I let my contract run out and go elsewhere. I have been with Sprint and it’s prior companies for 24 years and this is the worst it has ever been.

  33. I received a bill for $550.03 in which was fraudulently set up under my daughters name. I disputed it and filed a complaint with attorney general. A woman by the name of Beatrice R. at ph# 855-848-3280 ext 7684 and email BeatriceR@sprint.com has been in contact w/my daughter and I. A fraud packet was sent out in which it required a police report and notary public. We took care of all of that and sent it in July 27th 2016 We have yet to hear anything from Sprint’s fraud department advising us that this bill will be removed from my daughters name. Her or I have never had Sprint service and the Sprint rep Beatrice told us that a person by the name of dominque opened the account under my daughters name. We are filing a new attorney general complaint today. Tired of waiting to get this removed from my daughters name. We did all that they asked us to do to prove that this was not set up by my daughter and they refuse to respond.

  34. I have nothing but bad things to say about Sprint their customer care is horrible and they are trying to stick me with a bill that are already left the company for another company and they’re trying to make me pay for something that I was not with him at the time. Your rates and your company sucks and I would not recommend anybody to you

  35. Call me old fashioned but I still want and need paper billing so I can see what I am paying for. Sprint apparantly has switched me from paper to e-bill without my knowledge and consent and now wants 2 months billing or they turn off the service. I have been a Sprint customer for over 15 years but that is going to change in October when my current contract runs out. Customer “no care” has received multiple calls from me and each time a different overseas person tells me what I want to hear but does not follow through with sending me a “promised paper billing”. What a frustration! Unless they change their policy, I feel certain many more loyal customers will be doing what I will be doing soon and that is leaving a once good service provider.

  36. I AM TOTALLY SHOCKED AND ANGRY at the HORRIBLE way I’ve been Treated by SPRINT CUSTOMER SERVICE REP’s. Sprint is Destine for Complete and Utter Corporate Collapse if they don’t
    WAKE-UP!!! and Start TREATING their PAYING! CUSTOMERS! BETTER!!! From DAY ONE… When Sprint tried to BILL ME FOR A SECOND PHONE I DID NOT SIGN UP FOR AT BEST BUY! until TODAY! when I was put on HOLD FOR 33 minutes & 47 seconds!!! After taking Less than 5 min. to
    explain that I was NOT HAPPY that Sprint was demanding $157.00 for my monthly acct. When I signed a CONTRACT FOR $60. per MONTH FOR UNLIMITED EVERYTHING!!! plus my $25. a month
    charge for the 2016 Samsung NOTE 5, I Purchased with the SPRINT UNLIMITED PLAN @ BEST BUY in the SERRAMONTE MALL in San Francisco, CA. When someone finally picked up… it was not the Sprint Customer Serv Rep. SUPERVISOR (Raymond) the initial Rep.(Leila) told me would pick up the line… NO!!! IT WAS A NEW INITIAL CS REP. WHO WANTED ME TO START ALL OVER AGAIN AFTER HOLDING FOR HALF A DAMN HOUR!!!
    The List of TERRIBLE CUSTOMER SERVICE EXPERIENCES GOES ON AND ON!!!
    NOW I HAVE REQUESTED ALL MY BILLING STATEMENTS ( For the 3rd time)! IN HARD
    COPIES ( PAPER) WHICH I WAS TOLD I WILL BE CHARGED $5.00 PER BILLING MONTH!!! THAT’S. $25.00 DOLLARS THEY’RE GOING TO CHARGE ME BECAUSE OF THEY’VE BEEN COMPLETELY UNTRUSTWORTHY!!!
    THAT’S THE TRUTH AND A PATHETIC REFLECTION ON THE SUPERVISION OF SPRINT. IT IS THE MANAGERS AND ADMINISTRATORS OF THIS COMPANY WHO IS EITHER TRAINING THEIR EMPLOYEES TO BE DECEPTIVE, RUDE, DISRESPECTFUL OF THEIR CUSTOMERS TIME AND OVERALL OR… THE ADMIN. OF SPRINT ARE COMPLETELY INEPT, LAZY, BLIND AND OR CORUPT!!! TAKE YOUR PICK BUT IT’S ONE OR THE OTHER AND NEITHER ARE ANYTHING TO BE PROUD OF IN THE LEAST!!! CAN YOU HEAR THAT?
    SEE YOU IN COUT SPRINT!
    I HOPE ALL WHO READ THIS AND ARE CURRENTLY SPRINT CUSTOMERS… GET OUT!!! SAVE YOURSELVES AND YOUR MONEY AND DON’T LOOK BACK. SPRINT WILKL BURN YOU!!! THAT’S A FACT!!!
    BE SMART AND GET OUT NOW!!! OR ???
    YOU CHOOSE YOUR FAT! STAYING WITH SPRINT IS FINANCIAL SUICIDE!!!
    Be SMART… LEAVE THEM NOW!!!!

  37. I have been through hell with these guys. and I HATE SPRINT, and everyone who knows me HATES it too for all they put me through.
    Disabled getting divorced. my phone was under his name. so i bought it out $400 just so i could get it unlocked. they said i could. but yet another hoop, have to join again. and with poor service in my area i did not want to…. but did. after 30 days i requetsed refund they lied and said sure sure, gave me 3 hours runaround and claimed it was unlocked i went to Verison, IT WAS NOT UNLOCKED!!! wasted time, gas, money. back to sprint , the store manger said they can do nothing i need to call customer service. I did. more run around another hour of stress. cust. service said it takes 5 days. still no phone no ten days. Got my friend to call, another run around… Now i am so dizzy from al they put me through,i want ot pull each and every one of their hairs out! CROOKS< Now they say i have to join for another 20 days to get it unlocked… Three was more but reliving this nightmare is upsetting me to no end. I AM LIVID WITH SPRINT AND STAY AWAY FROM THESES EVIL MONEY GREEDY LIARS!!!!!!!!!!!!!!!! I WILL TRY TO SELL THIS PHONE AT A PAWN SHOP, OR EBAY. BUT HONESTLY JUST ANOTHER POOR SOUL WILL BE TRAPPED INTO SPRINT. HOPE THEY GET BETTER SERVICE WHERE THEY LIVE. HOPE I CAN SELL IT, CUZ I AM SURE NOW AFTER READING THESE COMMENTS AND OTEHRS, SPRINT IS GETTING A BAD NAME. WELL DESERVED. GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

  38. Sprint Sucks!!! I’m trying to help my disabled, Vietnam Veteran father, replace his phone, that he dropped in the toilet. I’ve given my Power of Attorney, visited the store with my Identification, and still no one will help. I can’t even find a corporate email address to forward my information. No one will help me replace his phone! I’ve provided all information and answered ALL questions. Absolute crap. The customer line wont even put a manager on the phone. I was told “sorry ma’am, we can’t help you.”

  39. Sprint Sucks!!! I’m trying to help my disabled, Vietnam Veteran father, replace his phone, that he dropped in the toilet. I’ve given my Power of Attorney, visited the store with my Identification, and still no one will help. I can’t even find a corporate email address to forward my information. No one will help me replace his phone! I’ve provided all information and answered ALL questions. Absolute crap. The customer line wont even put a manager on the phone. I was told “sorry ma’am, we can’t help you.”

  40. Sprint Sucks!!! I’m trying to help my disabled, Vietnam Veteran father, replace his phone, that he dropped in the toilet. I’ve given my Power of Attorney, visited the store with my Identification, and still no one will help. I can’t even find a corporate email address to forward my information. No one will help me replace his phone! I’ve provided all information and answered ALL questions. Absolute crap. The customer line wont even put a manager on the phone. I was told “sorry ma’am, we can’t help you.”

  41. I have been trying to return sprint phones and tablet. I have close this account for over 4weeks. The stores will not take the phones or tablet back. I have paid a closing balance of $363.78. But I am having a problem returning their equipment. Why is this. What kind of company are you. I will never do business with this company again. I told the Customer service several times that the phone battery in my Samsung continue to get hot. They would not do anything about it.

  42. I have been trying to return sprint phones and tablet. I have close this account for over 4weeks. The stores will not take the phones or tablet back. I have paid a closing balance of $363.78. But I am having a problem returning their equipment. Why is this. What kind of company are you. I will never do business with this company again. I told the Customer service several times that the phone battery in my Samsung continue to get hot. They would not do anything about it.

  43. To Whom It May Concern,

    I am writing this letter following my experience in your Corporate Sprint Store located at 2246 S. Cicero, IL 60804 United States. This letter is in regards to the absolute horrible level of customer service with high customer dissatisfaction.
    I have been a loyal customer for Sprint for years and after my horrific experience I am thinking of changing my phone provider due to the employee DELILAH MUNOZ. She was very RUDE and UNPROFESSIONAL! I have never had problems at this location or at other sprint stores for that matter until today but I will definitely not be returning!!!
    To start off, as I walked in I was not greeted at the door by her (as she was the closet to the door to greet my family and I) She had an attitude the entire time I was present. I had a problem with my son’s phone bill and was concern on his overage chargers, She failed to ask for Identifation to verify my account, which I believe every employee should and has in the past. She did not help me with my situation nor try to explain any changes that could apply to improve my situation. MY overall experience with her was awful. Her lack of customer service skills and basic manners was horrible. Her response to my problem was “ there is nothing I can do about it.” As I walked away she had a couple awful things to say under her breath as well. I was very disappointed in my over all experience here; how someone from sprint can allow such terrible service. If I had to rate my overall experience with her it would have been a 0. I am very unhappy the way things were handled. Rude Rude Rude is my overall experience!!!!

    From Very Unhappy Customer.

  44. To Whom It May Concern,

    I am writing this letter following my experience in your Corporate Sprint Store located at 2246 S. Cicero, IL 60804 United States. This letter is in regards to the absolute horrible level of customer service with high customer dissatisfaction.
    I have been a loyal customer for Sprint for years and after my horrific experience I am thinking of changing my phone provider due to the employee DELILAH MUNOZ. She was very RUDE and UNPROFESSIONAL! I have never had problems at this location or at other sprint stores for that matter until today but I will definitely not be returning!!!
    To start off, as I walked in I was not greeted at the door by her (as she was the closet to the door to greet my family and I) She had an attitude the entire time I was present. I had a problem with my son’s phone bill and was concern on his overage chargers, She failed to ask for Identifation to verify my account, which I believe every employee should and has in the past. She did not help me with my situation nor try to explain any changes that could apply to improve my situation. MY overall experience with her was awful. Her lack of customer service skills and basic manners was horrible. Her response to my problem was “ there is nothing I can do about it.” As I walked away she had a couple awful things to say under her breath as well. I was very disappointed in my over all experience here; how someone from sprint can allow such terrible service. If I had to rate my overall experience with her it would have been a 0. I am very unhappy the way things were handled. Rude Rude Rude is my overall experience!!!!

    From Very Unhappy Customer.

  45. How long do I have to hold in order to cancel my account? MORE THAN AN HOUR SO FAR. This is outrageous and such an insult to a customer. Nobody ever answers, transferred from one extension to the other, and the endless spewing of their services that can be accessed on line. I NEED TO TALK TO A REPRESENTATIVE AND TODAY WOULD BE GOOD. THIS APPEARS TO BE IMPOSSIBLE.

  46. How long do I have to hold in order to cancel my account? MORE THAN AN HOUR SO FAR. This is outrageous and such an insult to a customer. Nobody ever answers, transferred from one extension to the other, and the endless spewing of their services that can be accessed on line. I NEED TO TALK TO A REPRESENTATIVE AND TODAY WOULD BE GOOD. THIS APPEARS TO BE IMPOSSIBLE.

  47. How long do I have to hold in order to cancel my account? MORE THAN AN HOUR SO FAR. This is outrageous and such an insult to a customer. Nobody ever answers, transferred from one extension to the other, and the endless spewing of their services that can be accessed on line. I NEED TO TALK TO A REPRESENTATIVE AND TODAY WOULD BE GOOD. THIS APPEARS TO BE IMPOSSIBLE.

  48. SPRINT IS ROBBING THEIR CUSTOMERS!!!!!

    MUST READ!!!!

    If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.

    Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.

    Please share.

  49. SPRINT IS ROBBING THEIR CUSTOMERS!!!!!

    MUST READ!!!!

    If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.

    Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.

    Please share.

  50. SPRINT IS ROBBING THEIR CUSTOMERS!!!!!

    MUST READ!!!!

    If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.

    Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.

    Please share.

  51. I’ve been a customer for over 12 years. Not for much longer with the issues of trying to return the note 7 and never getting a box is bs. Total of 6 calls, 5 different answers, 2 1/2 months later, and once again they are sending out boxes. We can’t get a check back for the 400+ he paid for the phone when he finally returns it. He can exchange the phone to another galaxy for a free upgrade, but if he chooses to wait for a note 8 he will have waitfor 2 years, even though he will be using is old phone… My son is so irate, he told me to return his phone, all the excessories that go with note and cancel his number he will get his own plan elsewhere.Sprint is trying to rip me off they want to keep my money longer and give me the run around hoping I will forget. My daughter and mom’s contracts are up as well and they are leaving. I’m sure sprint doesn’t care but I do. They have caused so much stress to a person that has cancer and doesnt need it

  52. I have been a Sprint customer for many years and the treatment you receive from Sprint staff falls under inhumanity.
    Their staff are liars and do not care about the customers! Maybe this type of attitude is displayed because corporate allows it and just maybe corporate do not value their clients. Is it possible Spring’s Network has grown so large that Sprint no longer value cuview customers as people but maybe as objects that can be discarded and replaced.
    I called Sprint before my contract expired to make them aware that I will not renew my contract on two lines and third line I will cancel and pay early termination fee of $320. Called back twice to confirm and was told due to Spring’s error the $320 would be cplus a $2.50 charge would be credit to my account and my final bill would be $250.65.
    I notice online my statement still reflected $570.65 so I called Spring’s Retention Center and was given a new enlightenment of this charge. I found out the conversation that took place on 12/15/16 was not documented and only displayed a portion of the conversation. When ask if the recordings could be pulled and listen to, I was told “no” only if it is a court order issued.
    Seem strange because Reliant Energy and Centerpoint do it all the time when their are discrepancies. I rather be without a cellphone than to deal with Sprint and their incompetence.

  53. I have been a Sprint customer for many years and the treatment you receive from Sprint staff falls under inhumanity.
    Their staff are liars and do not care about the customers! Maybe this type of attitude is displayed because corporate allows it and just maybe corporate do not value their clients. Is it possible Spring’s Network has grown so large that Sprint no longer value cuview customers as people but maybe as objects that can be discarded and replaced.
    I called Sprint before my contract expired to make them aware that I will not renew my contract on two lines and third line I will cancel and pay early termination fee of $320. Called back twice to confirm and was told due to Spring’s error the $320 would be cplus a $2.50 charge would be credit to my account and my final bill would be $250.65.
    I notice online my statement still reflected $570.65 so I called Spring’s Retention Center and was given a new enlightenment of this charge. I found out the conversation that took place on 12/15/16 was not documented and only displayed a portion of the conversation. When ask if the recordings could be pulled and listen to, I was told “no” only if it is a court order issued.
    Seem strange because Reliant Energy and Centerpoint do it all the time when their are discrepancies. I rather be without a cellphone than to deal with Sprint and their incompetence.

  54. How many people have to complain bout the rips offs and SORRY service before something gets done. Sprint sucks so bad and will tell you anything to get a little bit of your money, only to find out it will continue to cost you to even get out of what you already have. I really do not understand how a business this crooked is still around!

  55. I BECAME A NEW CUSTOMER ON A THURSDAY AND GOT A PHONE ON FRIDAY. THE PHONE THEY SENT ME BELONGED TO ANOTHER CX. I HAD THIS MAN’S ENTIRE IDENTITY. I CALLED SPRINT AND THEY ACT LIKE THEY DIDNT CARE. THEY SENT ME ANOTHER PHONE BY THAT FOLLOWING TUESDAY. THE PHONE THEY SENT I COULDNT TEXT, GET TEXT MESSAGES, PHONE LOG WAS NOT WORKING CORRECTLY, CONNECTIVITY WAS TERRIBLE, ALARM WASNT WORKING, COULDNT INPUT A CONTACT ETC. I WAS ON THE PHONE WITH REPS FROM TUESDAY TO THAT FRIDAY. FRIDAY I WENT TO A LOCAL STORE AND THE PHONE WAS DECLARED DEFECTED. THE REP ON THE PHONE SAID HE COULD NOT SEND ME ANOTHE PHONE SINCE I WAS CLOSE TO ANOTHER LOCAL STORE SO HE SET ME UP A APPT. GET TO THE STORE AND THEY WERE READY TO GIVE ME ANOTHER PHONE….SO THEY DIDNT HAVE THE EXACT COLOR BUT EVERYTHING WAS IDENTICAL. DO YOU KNOW THEY REQUIRED ME TO PAY A DOWN PAYMENT. HE SAID BC THE PHONE IS A DIFFERENT COLOR I WOULD HAVE TO PAY A DOWN PAYMENT TO EXCHANGE A PHONE WITHIN MY 14 DAY PERIOD. I SAID I PUT DOWN A PAYMENT FOR THE ONE THAT ISNT WORKING. THAT IS THE CRAZIEST THING I HAVE EVER HEARD BEFORE IN MY LIFE. NOW I AM ON HOLD TRYING TO GET THIS ISSUE TAKEN CARE OF. THEY WANT GIVE ME A CREDIT. I WANT BE WITH THIS COMPANY FOR LONG.

  56. I BECAME A NEW CUSTOMER ON A THURSDAY AND GOT A PHONE ON FRIDAY. THE PHONE THEY SENT ME BELONGED TO ANOTHER CX. I HAD THIS MAN’S ENTIRE IDENTITY. I CALLED SPRINT AND THEY ACT LIKE THEY DIDNT CARE. THEY SENT ME ANOTHER PHONE BY THAT FOLLOWING TUESDAY. THE PHONE THEY SENT I COULDNT TEXT, GET TEXT MESSAGES, PHONE LOG WAS NOT WORKING CORRECTLY, CONNECTIVITY WAS TERRIBLE, ALARM WASNT WORKING, COULDNT INPUT A CONTACT ETC. I WAS ON THE PHONE WITH REPS FROM TUESDAY TO THAT FRIDAY. FRIDAY I WENT TO A LOCAL STORE AND THE PHONE WAS DECLARED DEFECTED. THE REP ON THE PHONE SAID HE COULD NOT SEND ME ANOTHE PHONE SINCE I WAS CLOSE TO ANOTHER LOCAL STORE SO HE SET ME UP A APPT. GET TO THE STORE AND THEY WERE READY TO GIVE ME ANOTHER PHONE….SO THEY DIDNT HAVE THE EXACT COLOR BUT EVERYTHING WAS IDENTICAL. DO YOU KNOW THEY REQUIRED ME TO PAY A DOWN PAYMENT. HE SAID BC THE PHONE IS A DIFFERENT COLOR I WOULD HAVE TO PAY A DOWN PAYMENT TO EXCHANGE A PHONE WITHIN MY 14 DAY PERIOD. I SAID I PUT DOWN A PAYMENT FOR THE ONE THAT ISNT WORKING. THAT IS THE CRAZIEST THING I HAVE EVER HEARD BEFORE IN MY LIFE. NOW I AM ON HOLD TRYING TO GET THIS ISSUE TAKEN CARE OF. THEY WANT GIVE ME A CREDIT. I WANT BE WITH THIS COMPANY FOR LONG.

  57. I BECAME A NEW CUSTOMER ON A THURSDAY AND GOT A PHONE ON FRIDAY. THE PHONE THEY SENT ME BELONGED TO ANOTHER CX. I HAD THIS MAN’S ENTIRE IDENTITY. I CALLED SPRINT AND THEY ACT LIKE THEY DIDNT CARE. THEY SENT ME ANOTHER PHONE BY THAT FOLLOWING TUESDAY. THE PHONE THEY SENT I COULDNT TEXT, GET TEXT MESSAGES, PHONE LOG WAS NOT WORKING CORRECTLY, CONNECTIVITY WAS TERRIBLE, ALARM WASNT WORKING, COULDNT INPUT A CONTACT ETC. I WAS ON THE PHONE WITH REPS FROM TUESDAY TO THAT FRIDAY. FRIDAY I WENT TO A LOCAL STORE AND THE PHONE WAS DECLARED DEFECTED. THE REP ON THE PHONE SAID HE COULD NOT SEND ME ANOTHE PHONE SINCE I WAS CLOSE TO ANOTHER LOCAL STORE SO HE SET ME UP A APPT. GET TO THE STORE AND THEY WERE READY TO GIVE ME ANOTHER PHONE….SO THEY DIDNT HAVE THE EXACT COLOR BUT EVERYTHING WAS IDENTICAL. DO YOU KNOW THEY REQUIRED ME TO PAY A DOWN PAYMENT. HE SAID BC THE PHONE IS A DIFFERENT COLOR I WOULD HAVE TO PAY A DOWN PAYMENT TO EXCHANGE A PHONE WITHIN MY 14 DAY PERIOD. I SAID I PUT DOWN A PAYMENT FOR THE ONE THAT ISNT WORKING. THAT IS THE CRAZIEST THING I HAVE EVER HEARD BEFORE IN MY LIFE. NOW I AM ON HOLD TRYING TO GET THIS ISSUE TAKEN CARE OF. THEY WANT GIVE ME A CREDIT. I WANT BE WITH THIS COMPANY FOR LONG.

  58. Written by a Sprint Business Account Customer:

    The print Customer Service Organization is in need of much assistance to earn the right to label themselves “Customer Service”. If anyone reading this at Sprint cares about the company’s reputation, you should call in with a complicated issue as I did and experience what your customers face when they place such a call. I have tried to contact the Sprint Corporate office not only for assistance, but also to let them know of a tremendous opportunity to better handle the delivery of Customer Satisfaction. I was not able to call or email the corporate office. They do not make their contact information available to customers…….but could send them a letter. Sprint’s real problem, which I now clearly understand starts at the top.

  59. It’s been a week of hell because of Sprint. I have spent over 10 hours on the phone and talked to at very least a dozen different people simply trying to add 2 lines and upgrade 2 phones. I have been told one thing only to have it not be true, call to fix only to be told something else. Every single person has essentially lied to me. Every single person has said these conversations are recorded so I would be protected. At some point I was even told by customer care that if the recorded message showed the sales person sold me this plan, they would only be reprimanded. I am praying that it is now corrected. However my bill/acct does not reflect that it has been. Holding my breath for a few more days before my 14 day return window closes. I have never been more frustrated or disappointed with Sprint and I have been a customer for over 10 years.

    1. We are still going around for adding 1 line a month and a half ago. Bill as been over $300 all from adding 1 line. Unlimited talk,text and data and then they started billing $15 a gig . *smh* We are at our wits end with sprint. You think for 12 yrs with them they would get this crap fixed.

    2. I am beyond pissed as well…they jacked my bill up over 350.00…and nothing has changed its all still the same. have been with sprint for almost 20 yrs. since 2001…. have spent countless hours on the phone with them…to be treated like crap too. just in the past 2 or 3 months….and they still could not give me a reason why my bill is so damn high. they charge for every little thing you do now….very frustrating ….you can never get a hold of anybody unless they are over seas in BFE. they don’t care about their customers…..and they want more???….really??…..they are about to lose a long time customer.

  60. It’s been a week of hell because of Sprint. I have spent over 10 hours on the phone and talked to at very least a dozen different people simply trying to add 2 lines and upgrade 2 phones. I have been told one thing only to have it not be true, call to fix only to be told something else. Every single person has essentially lied to me. Every single person has said these conversations are recorded so I would be protected. At some point I was even told by customer care that if the recorded message showed the sales person sold me this plan, they would only be reprimanded. I am praying that it is now corrected. However my bill/acct does not reflect that it has been. Holding my breath for a few more days before my 14 day return window closes. I have never been more frustrated or disappointed with Sprint and I have been a customer for over 10 years.

  61. I am not please with sprint. I have been a customer for over 20 years, when nextel was in I added another phone line to my account on Jan 27 2017, i received a bill for $224.31 on due March 19th. Before i added the other line my phone bill is $49.31 a month and i
    i paid that bill on Feb 23 2017. i called sprint customer service and they said there was nothing they could do. I asked to speak with a supervisor so they could remove some of those charges after speaking with Marge for 40 mins, she kept saying there is no supervisor on the floor finally Austin gets on the phone and states we can take $15 off and we will let the store manager(at the sprint store where i added the other line) know that the clerk who helped me didnt give me all of the information and he would be reprimanded. Which doesnt help me with this $225.00 bill. Austin then suggest a payment plan. I dont have money to give to sprint for something that i dont use. I then said give me the # to corporate headquarters well as you can see there is no number this is why Iam making the complaint on this text Thanks sprint for not caring for loyal customers i am going to another phone service so they can buy this contract Thank you for talking with a human being !!!!!!! you guys SUCKS!!!!!

  62. I also asked for the phone number to Sprint Headquarters and Austin stated i dont have to call corporate because they were going to say the same thing. That is very discouraging for the customer service supervisor to speak on behalf of some one in the corporate office This REALLY SUCKS FOR SPRINT AND MORE SO FOR CUSTOMERS!!!! Thanks again sprint

  63. I also asked for the phone number to Sprint Headquarters and Austin stated i dont have to call corporate because they were going to say the same thing. That is very discouraging for the customer service supervisor to speak on behalf of some one in the corporate office This REALLY SUCKS FOR SPRINT AND MORE SO FOR CUSTOMERS!!!! Thanks again sprint

  64. WELL I can tell we all are going through the same thing. I also asked for corporates number and got a bogus number. I have been on the phone with sprint for days to have a number of different things told to me. NO ONE is on the same page. So sad that a company would allow their employees to be so non educated and also told them to pull the call to what I was told, they apologized and said the employee would be reprimanded. Funny the employee being reprimanded doesn’t fix my issue. And now when I want to discontinue my service they want to charge me to pay off my lease on my phones, how funny is that. You would think that Sprint Corporate would read these complaints and try to fix them. Maybe we should all just go to the Media and call them out on their non consistent employees

  65. WELL I can tell we all are going through the same thing. I also asked for corporates number and got a bogus number. I have been on the phone with sprint for days to have a number of different things told to me. NO ONE is on the same page. So sad that a company would allow their employees to be so non educated and also told them to pull the call to what I was told, they apologized and said the employee would be reprimanded. Funny the employee being reprimanded doesn’t fix my issue. And now when I want to discontinue my service they want to charge me to pay off my lease on my phones, how funny is that. You would think that Sprint Corporate would read these complaints and try to fix them. Maybe we should all just go to the Media and call them out on their non consistent employees

  66. Well it’s like this……qualified for upgrade. Had phone mailed to me from Sprint. Had it activated at a Sprint store. They told me I qualified for $600 worth of free stuff only that day. 4 times I said I was not interested..they pushed and I finally agreed, AS LONG AS IT WAS FREE!! I also stated that I wanted to keep THE EXACT same plan as I have had for many years. I was told repeatedly on the phone (3 separate people) and in-store that NOTHING WOULD CHANGE!!! So I receive my phone bill…..have done nothing different, and my bill was over $700!!!! I called and spoke to many people, all giving different information from Manila to the US. They told me nothing had changed! Eventually I decided to get a Global Plan, (even though the plan I had for many years, with an average bill of $198.00, which included 2 phones, one which no longer is used and off the plan) as they told me NOW I was using too much data and needed to turn it off, and so on. I NEVER had the problem before BUT with the new phone and the OLD plan that was carried-over I now need to revamp everything to keep the same rates. So I did, and part of the deal was that outside of the US data and text free, but $.20 per min per call. I agreed, repeated everything back, and the next month another bill for $724. Well the FTC will hear about the unethical practice of THIS particular phone company. AFTER ALL, I have been told repeatedly what a valuable customer I am and they are here to help me. I can no longer afford my phone, and ALL I did was get A NEW PHONE!!!!

  67. Well it’s like this……qualified for upgrade. Had phone mailed to me from Sprint. Had it activated at a Sprint store. They told me I qualified for $600 worth of free stuff only that day. 4 times I said I was not interested..they pushed and I finally agreed, AS LONG AS IT WAS FREE!! I also stated that I wanted to keep THE EXACT same plan as I have had for many years. I was told repeatedly on the phone (3 separate people) and in-store that NOTHING WOULD CHANGE!!! So I receive my phone bill…..have done nothing different, and my bill was over $700!!!! I called and spoke to many people, all giving different information from Manila to the US. They told me nothing had changed! Eventually I decided to get a Global Plan, (even though the plan I had for many years, with an average bill of $198.00, which included 2 phones, one which no longer is used and off the plan) as they told me NOW I was using too much data and needed to turn it off, and so on. I NEVER had the problem before BUT with the new phone and the OLD plan that was carried-over I now need to revamp everything to keep the same rates. So I did, and part of the deal was that outside of the US data and text free, but $.20 per min per call. I agreed, repeated everything back, and the next month another bill for $724. Well the FTC will hear about the unethical practice of THIS particular phone company. AFTER ALL, I have been told repeatedly what a valuable customer I am and they are here to help me. I can no longer afford my phone, and ALL I did was get A NEW PHONE!!!!

  68. Well it’s like this……qualified for upgrade. Had phone mailed to me from Sprint. Had it activated at a Sprint store. They told me I qualified for $600 worth of free stuff only that day. 4 times I said I was not interested..they pushed and I finally agreed, AS LONG AS IT WAS FREE!! I also stated that I wanted to keep THE EXACT same plan as I have had for many years. I was told repeatedly on the phone (3 separate people) and in-store that NOTHING WOULD CHANGE!!! So I receive my phone bill…..have done nothing different, and my bill was over $700!!!! I called and spoke to many people, all giving different information from Manila to the US. They told me nothing had changed! Eventually I decided to get a Global Plan, (even though the plan I had for many years, with an average bill of $198.00, which included 2 phones, one which no longer is used and off the plan) as they told me NOW I was using too much data and needed to turn it off, and so on. I NEVER had the problem before BUT with the new phone and the OLD plan that was carried-over I now need to revamp everything to keep the same rates. So I did, and part of the deal was that outside of the US data and text free, but $.20 per min per call. I agreed, repeated everything back, and the next month another bill for $724. Well the FTC will hear about the unethical practice of THIS particular phone company. AFTER ALL, I have been told repeatedly what a valuable customer I am and they are here to help me. I can no longer afford my phone, and ALL I did was get A NEW PHONE!!!!

  69. Joining the complaints.. not that anyone reads these. I assume they are only to relieve frustration.

    Have tried for two days to order my son a new phone. We are working out of the country and have been on Skype for over 7 hours trying too get someone in the Santa Fe, NM store to answer the phone. Ironic, huh? Phone store can’t answer the phone.

    Called Corporate, called Customer Service…they couldn’t get anyone to answer the phone.

    Authorization to purchase the phone is in the system but the store refuses to sell my son the phone. His phone doesn’t work. Our phones don’t work because we are outside the US. Santa Fe store doesn’t answer the phone. Catch 22?

    Just FYI everyone. Verizon has been purchased by an Italian and DOES work outside the USA without abusive, monumental charges.

    As an aside, we are 15 year “valued” Sprint customers

  70. Joining the complaints.. not that anyone reads these. I assume they are only to relieve frustration.

    Have tried for two days to order my son a new phone. We are working out of the country and have been on Skype for over 7 hours trying too get someone in the Santa Fe, NM store to answer the phone. Ironic, huh? Phone store can’t answer the phone.

    Called Corporate, called Customer Service…they couldn’t get anyone to answer the phone.

    Authorization to purchase the phone is in the system but the store refuses to sell my son the phone. His phone doesn’t work. Our phones don’t work because we are outside the US. Santa Fe store doesn’t answer the phone. Catch 22?

    Just FYI everyone. Verizon has been purchased by an Italian and DOES work outside the USA without abusive, monumental charges.

    As an aside, we are 15 year “valued” Sprint customers

  71. Joining the complaints.. not that anyone reads these. I assume they are only to relieve frustration.

    Have tried for two days to order my son a new phone. We are working out of the country and have been on Skype for over 7 hours trying too get someone in the Santa Fe, NM store to answer the phone. Ironic, huh? Phone store can’t answer the phone.

    Called Corporate, called Customer Service…they couldn’t get anyone to answer the phone.

    Authorization to purchase the phone is in the system but the store refuses to sell my son the phone. His phone doesn’t work. Our phones don’t work because we are outside the US. Santa Fe store doesn’t answer the phone. Catch 22?

    Just FYI everyone. Verizon has been purchased by an Italian and DOES work outside the USA without abusive, monumental charges.

    As an aside, we are 15 year “valued” Sprint customers

  72. I have been a Sprint customer since 2001. Unfortunately, sprint does not have a good record of being loyal to their consumers.

    On several occasions sprint has overcharged my account and it takes me several hours, if not days to get a decent rep on the line that can resolve the issue.

    Recently I decided to transfer services of my 5 lines to T-Mobile and sprint has decided to block access to my phone. It appears that once again their billing department messed up and they are now charging me for a phone which I returned 11/2015. They have also been charging my account every month for a lease which expired 6 months ago.

    I do not have the time, or desire to continue training Sprint’s accounting department and addressing their deficiencies.

    I am sorry that after 16 years of loyalty with this company, I have nothing good to say about them.

  73. I have been a Sprint customer since 2001. Unfortunately, sprint does not have a good record of being loyal to their consumers.

    On several occasions sprint has overcharged my account and it takes me several hours, if not days to get a decent rep on the line that can resolve the issue.

    Recently I decided to transfer services of my 5 lines to T-Mobile and sprint has decided to block access to my phone. It appears that once again their billing department messed up and they are now charging me for a phone which I returned 11/2015. They have also been charging my account every month for a lease which expired 6 months ago.

    I do not have the time, or desire to continue training Sprint’s accounting department and addressing their deficiencies.

    I am sorry that after 16 years of loyalty with this company, I have nothing good to say about them.

  74. I have been a Sprint customer since 2001. Unfortunately, sprint does not have a good record of being loyal to their consumers.

    On several occasions sprint has overcharged my account and it takes me several hours, if not days to get a decent rep on the line that can resolve the issue.

    Recently I decided to transfer services of my 5 lines to T-Mobile and sprint has decided to block access to my phone. It appears that once again their billing department messed up and they are now charging me for a phone which I returned 11/2015. They have also been charging my account every month for a lease which expired 6 months ago.

    I do not have the time, or desire to continue training Sprint’s accounting department and addressing their deficiencies.

    I am sorry that after 16 years of loyalty with this company, I have nothing good to say about them.

  75. On 4/7/17 after 5 days of trying to view my bill online, I called and actually got a person on the phone. Almost 2 hours of holding and reviewing and the yes mamas they can to the conclusion that January’s bill was incorrect and added it to my march bill. So the bill was now 531. I made a payment arrangement to pay 300 that day and pay the remaining balance on the 14th. I paid 320 instea. On Monday I received a text stating my acct would be disconnected so I immediately called and spoke to someone who assured me that that was sent in error. Up and behold 12:01am my phone was off! I have been on the phone and live chat since then trying to resolve this issue. Even asked for the number to corporate and the supervisor said in these words,”that’s not going to happen!”

    The conversation went down hill from that moment on. I was informed that I never made any payment arraignments on Friday because I was told I had no options. That was never said to me. A rep even said well if you paid your bill on time you wouldn’t have this problem. Yes she received a ear full for that comment. Never the less I have been with sprint since 1999 with the same number! I also have 2 other lines and a tablet. These last few months the customer service with this company has become unbearable! Here is the slap in the face. I will manually turn your phones on today but the time before disconnection again is not written in stone it can get shut off at any time.

    Common since would tell you that it is so obvious there is truth to this madness. I would not be on the phone, on hold for 20-30 minutes at a time and on live chat trying to resolve this matter for give or take almost 5 hours between Friday and today stating my case and holding you (sprint) accountable for a commitment that was made between both parties. I honored my end so when is sprint going to honor theirs?
    At this point if I wasn’t worried about termination fees I would end my relationship with sprint. I can’t believe how they once had the best customer service and it has gone downhill like this. I applaud anyone who wants to work,but when you can neither speak or understand English you should not be doing customer service. So disappointed with the quality of service offered and the fact they do their customers so dirty.

  76. On 4/7/17 after 5 days of trying to view my bill online, I called and actually got a person on the phone. Almost 2 hours of holding and reviewing and the yes mamas they can to the conclusion that January’s bill was incorrect and added it to my march bill. So the bill was now 531. I made a payment arrangement to pay 300 that day and pay the remaining balance on the 14th. I paid 320 instea. On Monday I received a text stating my acct would be disconnected so I immediately called and spoke to someone who assured me that that was sent in error. Up and behold 12:01am my phone was off! I have been on the phone and live chat since then trying to resolve this issue. Even asked for the number to corporate and the supervisor said in these words,”that’s not going to happen!”

    The conversation went down hill from that moment on. I was informed that I never made any payment arraignments on Friday because I was told I had no options. That was never said to me. A rep even said well if you paid your bill on time you wouldn’t have this problem. Yes she received a ear full for that comment. Never the less I have been with sprint since 1999 with the same number! I also have 2 other lines and a tablet. These last few months the customer service with this company has become unbearable! Here is the slap in the face. I will manually turn your phones on today but the time before disconnection again is not written in stone it can get shut off at any time.

    Common since would tell you that it is so obvious there is truth to this madness. I would not be on the phone, on hold for 20-30 minutes at a time and on live chat trying to resolve this matter for give or take almost 5 hours between Friday and today stating my case and holding you (sprint) accountable for a commitment that was made between both parties. I honored my end so when is sprint going to honor theirs?
    At this point if I wasn’t worried about termination fees I would end my relationship with sprint. I can’t believe how they once had the best customer service and it has gone downhill like this. I applaud anyone who wants to work,but when you can neither speak or understand English you should not be doing customer service. So disappointed with the quality of service offered and the fact they do their customers so dirty.

  77. It has been several months that I have been trying to resolve an issue, that has taken place at the Vallejo CA store. I have called numerous times, I have been into the store three times and have called customer service at least 6-8 times with NOT ONE PERSON helping me out.
    In November I went in the store with my phone having issues, I received a new phone she took my old one away. I asked is there anything else that I need to do, nope you are all good (replied the girl at he store). I left and a month later noticed my bill was a lot higher than before, they had added a third line!! One I knew nothing about, didn’t receive a new number. So I call customer service, they tell me since my contract on the old phone was not up yet they had to get a new number so that I could get a new phone…ummm did I agree to this??? NO, because I had no clue what she was doing? I just thought I got an upgrade!!! So they told me to go back to the store, in which I did the manager said he would have to speak to the girl that did my transaction and call me back…like that ever happened! I call customer service again, they try calling the store nothing happened. Now they are trying to tell me that they did have to set up a new account so that I could get a new phone, because I was not up for an upgrade yet. Okay so you are telling me that I have been paying for 3 devices for how many months now, yet I only have two of these devices with me. Can anyone answer me…is that legal?? How can I get charged for something I do not have?
    Can I get some REAL help please???

  78. It has been several months that I have been trying to resolve an issue, that has taken place at the Vallejo CA store. I have called numerous times, I have been into the store three times and have called customer service at least 6-8 times with NOT ONE PERSON helping me out.
    In November I went in the store with my phone having issues, I received a new phone she took my old one away. I asked is there anything else that I need to do, nope you are all good (replied the girl at he store). I left and a month later noticed my bill was a lot higher than before, they had added a third line!! One I knew nothing about, didn’t receive a new number. So I call customer service, they tell me since my contract on the old phone was not up yet they had to get a new number so that I could get a new phone…ummm did I agree to this??? NO, because I had no clue what she was doing? I just thought I got an upgrade!!! So they told me to go back to the store, in which I did the manager said he would have to speak to the girl that did my transaction and call me back…like that ever happened! I call customer service again, they try calling the store nothing happened. Now they are trying to tell me that they did have to set up a new account so that I could get a new phone, because I was not up for an upgrade yet. Okay so you are telling me that I have been paying for 3 devices for how many months now, yet I only have two of these devices with me. Can anyone answer me…is that legal?? How can I get charged for something I do not have?
    Can I get some REAL help please???

  79. It has been several months that I have been trying to resolve an issue, that has taken place at the Vallejo CA store. I have called numerous times, I have been into the store three times and have called customer service at least 6-8 times with NOT ONE PERSON helping me out.
    In November I went in the store with my phone having issues, I received a new phone she took my old one away. I asked is there anything else that I need to do, nope you are all good (replied the girl at he store). I left and a month later noticed my bill was a lot higher than before, they had added a third line!! One I knew nothing about, didn’t receive a new number. So I call customer service, they tell me since my contract on the old phone was not up yet they had to get a new number so that I could get a new phone…ummm did I agree to this??? NO, because I had no clue what she was doing? I just thought I got an upgrade!!! So they told me to go back to the store, in which I did the manager said he would have to speak to the girl that did my transaction and call me back…like that ever happened! I call customer service again, they try calling the store nothing happened. Now they are trying to tell me that they did have to set up a new account so that I could get a new phone, because I was not up for an upgrade yet. Okay so you are telling me that I have been paying for 3 devices for how many months now, yet I only have two of these devices with me. Can anyone answer me…is that legal?? How can I get charged for something I do not have?
    Can I get some REAL help please???

    1. I know what you mean…I have been with Sprint for 20 years and they are horrible. I remember when they used to be the best in the business. I am currently trying to get off and under contract with them. Horrible last 3 or 4 years. Customer service no longer exist!!! Sorry you’re feeling like me!

    1. I know what you mean…I have been with Sprint for 20 years and they are horrible. I remember when they used to be the best in the business. I am currently trying to get off and under contract with them. Horrible last 3 or 4 years. Customer service no longer exist!!! Sorry you’re feeling like me!

    1. I know what you mean…I have been with Sprint for 20 years and they are horrible. I remember when they used to be the best in the business. I am currently trying to get off and under contract with them. Horrible last 3 or 4 years. Customer service no longer exist!!! Sorry you’re feeling like me!

  80. Sprints website is just a mess. I cannot even speak to a live rep’ and keep get the same options. The options prompts are horrible and you want me to buy a phone from you? I was calling to commend Luz Perez and Marie Mendez @ store 6776 in Houston, Texas for their exceptional customer service. They helped with a technical issue and both continued to help me until the issue was solved. These two employees are the only two that could convince me to leave Virgin Mobile, but after this maze of confusion and the reviews I have read. I will gladly stay with Virgin Mobile.

  81. Sprints website is just a mess. I cannot even speak to a live rep’ and keep get the same options. The options prompts are horrible and you want me to buy a phone from you? I was calling to commend Luz Perez and Marie Mendez @ store 6776 in Houston, Texas for their exceptional customer service. They helped with a technical issue and both continued to help me until the issue was solved. These two employees are the only two that could convince me to leave Virgin Mobile, but after this maze of confusion and the reviews I have read. I will gladly stay with Virgin Mobile.

  82. Sprints website is just a mess. I cannot even speak to a live rep’ and keep get the same options. The options prompts are horrible and you want me to buy a phone from you? I was calling to commend Luz Perez and Marie Mendez @ store 6776 in Houston, Texas for their exceptional customer service. They helped with a technical issue and both continued to help me until the issue was solved. These two employees are the only two that could convince me to leave Virgin Mobile, but after this maze of confusion and the reviews I have read. I will gladly stay with Virgin Mobile.

  83. good afternoon i have been getting the run around for 2 days about my account someone has been making payments on my acoount and now my account is suspened because of a payment that was made on my account and i talk to a few reprensatives and all of them had different stories they try to tell me i didn’t make a payment since feb march april which is a lie i ned my service and i ahve been having issues for a while now and i have been being calm about it even when the service was acting up terrible i still kept cool if nothing can’t be done i think im going to pay off the bill and go to another company smh

  84. good afternoon i have been getting the run around for 2 days about my account someone has been making payments on my acoount and now my account is suspened because of a payment that was made on my account and i talk to a few reprensatives and all of them had different stories they try to tell me i didn’t make a payment since feb march april which is a lie i ned my service and i ahve been having issues for a while now and i have been being calm about it even when the service was acting up terrible i still kept cool if nothing can’t be done i think im going to pay off the bill and go to another company smh

  85. I purchased a gear s3 watch in Dec 2016 based on it being advertised as a watch that can stand alone and function (make calls and send texts) without the phone. I noticed that AT&T, Verizon, and even T-Mobile gear s3 watches do this. After a few months of having the watch I contacted Sprint about if my gear s3 frontier watch had the stand alone feature as they advertised because I was not finding it on my watch. The Sprint representative told me they stopped adding that feature way back when the gear s2 came out. They basically tricked me at the store telling me that the gear s3 frontier has the features as advertised only to later find out that it doesn’t. I basically have a watch that I could have got from Wal-Mart for 20 bucks because the gear s3 with no stand alone function is just a normal watch. Ready to leave Sprint asap and go to a carrier that honors contracts with no deceptions or hidden clauses. I do not want a corporate general answer from Sprint talking about “we are sorry to hear that and we take pride in taking care of our customers”, I want someone from corporate to contact me IMMEDIATELY to resolve this issue! I am not paying 30 dollars a month for a watch that does not have all the features as advertised!

  86. I purchased a gear s3 watch in Dec 2016 based on it being advertised as a watch that can stand alone and function (make calls and send texts) without the phone. I noticed that AT&T, Verizon, and even T-Mobile gear s3 watches do this. After a few months of having the watch I contacted Sprint about if my gear s3 frontier watch had the stand alone feature as they advertised because I was not finding it on my watch. The Sprint representative told me they stopped adding that feature way back when the gear s2 came out. They basically tricked me at the store telling me that the gear s3 frontier has the features as advertised only to later find out that it doesn’t. I basically have a watch that I could have got from Wal-Mart for 20 bucks because the gear s3 with no stand alone function is just a normal watch. Ready to leave Sprint asap and go to a carrier that honors contracts with no deceptions or hidden clauses. I do not want a corporate general answer from Sprint talking about “we are sorry to hear that and we take pride in taking care of our customers”, I want someone from corporate to contact me IMMEDIATELY to resolve this issue! I am not paying 30 dollars a month for a watch that does not have all the features as advertised!

  87. I purchased a gear s3 watch in Dec 2016 based on it being advertised as a watch that can stand alone and function (make calls and send texts) without the phone. I noticed that AT&T, Verizon, and even T-Mobile gear s3 watches do this. After a few months of having the watch I contacted Sprint about if my gear s3 frontier watch had the stand alone feature as they advertised because I was not finding it on my watch. The Sprint representative told me they stopped adding that feature way back when the gear s2 came out. They basically tricked me at the store telling me that the gear s3 frontier has the features as advertised only to later find out that it doesn’t. I basically have a watch that I could have got from Wal-Mart for 20 bucks because the gear s3 with no stand alone function is just a normal watch. Ready to leave Sprint asap and go to a carrier that honors contracts with no deceptions or hidden clauses. I do not want a corporate general answer from Sprint talking about “we are sorry to hear that and we take pride in taking care of our customers”, I want someone from corporate to contact me IMMEDIATELY to resolve this issue! I am not paying 30 dollars a month for a watch that does not have all the features as advertised!

  88. Someone please help me. A few months ago I went to the sprint store to get a new phone. They let me know that I could upgrade my plan and add a tablet for a lot cheaper than I was paying atm. I was at around 260 a month and the new plan with the tablet would be at 186 plus taxes surcharges and fees. Wow what a great deal. I jumped at the chance. When I got my bill next month it was for over 400$ something wasn’t put in right the reduced cost of the tablet hadn’t started yet. It got reduced to 379$ and I was told not to worry, a large part of that would roll over and that I realy wasn’t eligible to get the plan we talked about that month yet. Don’t worry we fixed it. The math is sound your bill looks like it will be 208 after everything next month not counting the roll overs you should see. But you have to pay the extra money this month. Sigh.. OK. But we are good next month right. Oh yes for sure. It wasn’t. Next month the exact thing happened once more. I went back to sprint they did the math and told me that something wasn’t put in right. But it’s fixed and the rollover should start right away. It didn’t. I. Went back inside once more. They told me I still wasn’t eligible for the plan that I was great for a few months back, but everything should be good next month. It is all fixed. The roll over should start this month and the plan should be good now. I got my bill it is for 315$. That is over 100$ more than I was told for 3 months. I am feeling like there is no rollover there is no discount for the different plan. Heck if I would have just got a new phone and payed cash for it and kept the same plan I would have saved money over trusting 4 reps at sprint to keep me in the loop to save me money and get a better plan. I have been with you all over 15 years. I trust you when it comes down to what to do with sprint same as I trust my doctors and my dentist.. I feel deceived used and lied to please help me

  89. Someone please help me. A few months ago I went to the sprint store to get a new phone. They let me know that I could upgrade my plan and add a tablet for a lot cheaper than I was paying atm. I was at around 260 a month and the new plan with the tablet would be at 186 plus taxes surcharges and fees. Wow what a great deal. I jumped at the chance. When I got my bill next month it was for over 400$ something wasn’t put in right the reduced cost of the tablet hadn’t started yet. It got reduced to 379$ and I was told not to worry, a large part of that would roll over and that I realy wasn’t eligible to get the plan we talked about that month yet. Don’t worry we fixed it. The math is sound your bill looks like it will be 208 after everything next month not counting the roll overs you should see. But you have to pay the extra money this month. Sigh.. OK. But we are good next month right. Oh yes for sure. It wasn’t. Next month the exact thing happened once more. I went back to sprint they did the math and told me that something wasn’t put in right. But it’s fixed and the rollover should start right away. It didn’t. I. Went back inside once more. They told me I still wasn’t eligible for the plan that I was great for a few months back, but everything should be good next month. It is all fixed. The roll over should start this month and the plan should be good now. I got my bill it is for 315$. That is over 100$ more than I was told for 3 months. I am feeling like there is no rollover there is no discount for the different plan. Heck if I would have just got a new phone and payed cash for it and kept the same plan I would have saved money over trusting 4 reps at sprint to keep me in the loop to save me money and get a better plan. I have been with you all over 15 years. I trust you when it comes down to what to do with sprint same as I trust my doctors and my dentist.. I feel deceived used and lied to please help me

  90. Someone please help me. A few months ago I went to the sprint store to get a new phone. They let me know that I could upgrade my plan and add a tablet for a lot cheaper than I was paying atm. I was at around 260 a month and the new plan with the tablet would be at 186 plus taxes surcharges and fees. Wow what a great deal. I jumped at the chance. When I got my bill next month it was for over 400$ something wasn’t put in right the reduced cost of the tablet hadn’t started yet. It got reduced to 379$ and I was told not to worry, a large part of that would roll over and that I realy wasn’t eligible to get the plan we talked about that month yet. Don’t worry we fixed it. The math is sound your bill looks like it will be 208 after everything next month not counting the roll overs you should see. But you have to pay the extra money this month. Sigh.. OK. But we are good next month right. Oh yes for sure. It wasn’t. Next month the exact thing happened once more. I went back to sprint they did the math and told me that something wasn’t put in right. But it’s fixed and the rollover should start right away. It didn’t. I. Went back inside once more. They told me I still wasn’t eligible for the plan that I was great for a few months back, but everything should be good next month. It is all fixed. The roll over should start this month and the plan should be good now. I got my bill it is for 315$. That is over 100$ more than I was told for 3 months. I am feeling like there is no rollover there is no discount for the different plan. Heck if I would have just got a new phone and payed cash for it and kept the same plan I would have saved money over trusting 4 reps at sprint to keep me in the loop to save me money and get a better plan. I have been with you all over 15 years. I trust you when it comes down to what to do with sprint same as I trust my doctors and my dentist.. I feel deceived used and lied to please help me

  91. I have been a Verizon wireless customer for about 10yrs. But decided to switch over to Sprint on a family plan to save money. Our Sprint representative (the store) seemed to be very helpful and knowledgeable. I was still under contract with Verizon X2 phones. A total of about $480.00. Now I did take a lil longer to turn in the final bill and 1 phone. But was assured that I had a 60 day window. Before that cut off my daughter went and turned in phone/bill. One month later I call the gentleman. HE SAYS it take a lil longer since it was turned in later. Still in the process. He sounded a lil shady but gave him the benefit of the doubt. I called him again 1 month after that call because Verizon has not received the buy out payment. He totally acted like I was crazy and that we didn’t turn in the bill!That is was all my fault!.I got furious and said I was going to contact corporate and he said, “fine”. My husband called Sprint and was told we could not do anything and that the two phones were not turned in. He kept them!! Probably sold them off the market!! how dishonest!! Now, I am stuck with a huge bill from Verizon and his horrible behavior has left me with a sour taste in my mouth. Feeling so deceived.Any ideas on how to go fourth with this would be appreciated! Thank you!!

  92. I have been a Verizon wireless customer for about 10yrs. But decided to switch over to Sprint on a family plan to save money. Our Sprint representative (the store) seemed to be very helpful and knowledgeable. I was still under contract with Verizon X2 phones. A total of about $480.00. Now I did take a lil longer to turn in the final bill and 1 phone. But was assured that I had a 60 day window. Before that cut off my daughter went and turned in phone/bill. One month later I call the gentleman. HE SAYS it take a lil longer since it was turned in later. Still in the process. He sounded a lil shady but gave him the benefit of the doubt. I called him again 1 month after that call because Verizon has not received the buy out payment. He totally acted like I was crazy and that we didn’t turn in the bill!That is was all my fault!.I got furious and said I was going to contact corporate and he said, “fine”. My husband called Sprint and was told we could not do anything and that the two phones were not turned in. He kept them!! Probably sold them off the market!! how dishonest!! Now, I am stuck with a huge bill from Verizon and his horrible behavior has left me with a sour taste in my mouth. Feeling so deceived.Any ideas on how to go fourth with this would be appreciated! Thank you!!

  93. I have been a Verizon wireless customer for about 10yrs. But decided to switch over to Sprint on a family plan to save money. Our Sprint representative (the store) seemed to be very helpful and knowledgeable. I was still under contract with Verizon X2 phones. A total of about $480.00. Now I did take a lil longer to turn in the final bill and 1 phone. But was assured that I had a 60 day window. Before that cut off my daughter went and turned in phone/bill. One month later I call the gentleman. HE SAYS it take a lil longer since it was turned in later. Still in the process. He sounded a lil shady but gave him the benefit of the doubt. I called him again 1 month after that call because Verizon has not received the buy out payment. He totally acted like I was crazy and that we didn’t turn in the bill!That is was all my fault!.I got furious and said I was going to contact corporate and he said, “fine”. My husband called Sprint and was told we could not do anything and that the two phones were not turned in. He kept them!! Probably sold them off the market!! how dishonest!! Now, I am stuck with a huge bill from Verizon and his horrible behavior has left me with a sour taste in my mouth. Feeling so deceived.Any ideas on how to go fourth with this would be appreciated! Thank you!!

  94. It took two days to port my number in the beginning. The employee discount I was promised and the bill was $10 higher than quoted. Representatives made two different discount promises, neither being the one promised, and one being confirmed to be false. I canceled the service, but they would not port my number saying I owed an outrageous balance. I have been 3 days without service due to representatives failing to uphold promises to help. Please avoid a terrible experience by avoiding Sprint. I have never had so many people lie to me and hang up on me.

  95. It took two days to port my number in the beginning. The employee discount I was promised and the bill was $10 higher than quoted. Representatives made two different discount promises, neither being the one promised, and one being confirmed to be false. I canceled the service, but they would not port my number saying I owed an outrageous balance. I have been 3 days without service due to representatives failing to uphold promises to help. Please avoid a terrible experience by avoiding Sprint. I have never had so many people lie to me and hang up on me.

  96. It took two days to port my number in the beginning. The employee discount I was promised and the bill was $10 higher than quoted. Representatives made two different discount promises, neither being the one promised, and one being confirmed to be false. I canceled the service, but they would not port my number saying I owed an outrageous balance. I have been 3 days without service due to representatives failing to uphold promises to help. Please avoid a terrible experience by avoiding Sprint. I have never had so many people lie to me and hang up on me.

  97. I am commenting on this website to inform Sprint Corporate that they have the worst customer service people.

    For months I have been trying to get my iPhone 5 unlock so I can go to Cricket which has a better plan and customer services. The rep I finally talked to gave me the same plan as cricket which I was happy but still did not unlock my phone.

    My phone is over heating and freezing. I have been call to see if there was a plan to get a free phone or cheaper one. Each time I call I get sent to 5 to 10 different people. Which each time …name, phone number and pin has to be said. Than if I am lucky I get the retention department where a person that does not speak English well tells me there is no specials and hangs up.

    I will not list how many calls between there …and how many reps told me the phone has not been unlocked and it takes a request and up to a week to get a answer. A answer to get my own phone unlocked? This is past wrong.

    Today, I called at 11.30 am, and continue to call until 8:10 pm. I have been sent to the international department (customer care) department which I live in Western New York. I talked to 60 people and said the same thing over and over. Finally, I get a person around 5 pm Anna. She goes over everything (I thought) about upgrade to Iphone7 plus with 18 month lease. We get as far as the sale person. We get as far as a $200 deposit. I knew nothing about. She could not find any notes from any of the retention area or the previous people and put me on hold. She was going to call Anna and get a wavier to help with the cost because I have been jerked around for months. I am not sure if this was done on propose or what. After I was signed up and got hit with a lease and deposit, I would be screwed. Plus being on the phone since 11.30 am. Was unbelievable. I am not a quitter but this is not right.

    Finally, I flipped out and told the person…I wanted to talk to a supervisor no one else. The supervisor said she was to busy to talk to me. I asked for the corporate phones numbers and got a fake email instead. Is this business? I have been with sprint for 7 years. I own my phone. I am a buyer/inventory control person and work with 1300 vendors daily. I have never been treated like this nor have I ever treated anyone like this. Putting people on hold for a hour and the disconnect them? If you don’t want my business …all they have to say at 11.30 am. today…we cant help you. I would go to cricket and pay $45 per month including taxes. Free phone 6″ size choice of two great leading phones. 4 gb online time space and unlimited phone. Sorry sprint but between your customer service, your current retention people and your management / supervisor being to busy to handle there jobs. Your futures doesn’t look so hot. I am going to post this on my Facebook for the public to read. But I tried for two many hours and over heated my phone made it freeze just to get a answer of “too busy” from the management.

    What I would like is a call from the operation manager or VP of operation in Western New York. I have numerous degrees in management. Someone needs to make this right.

    I will finish my account set up with Cricket tomorrow. These is unethical to deal with people like this is not right and shows what kind of management sprint has. Verizon thought they were gods. Now, people are going to Cricket. What does that say?

    Thank you for your time.

  98. I’ve been a customer for 8 years. I lost my phone and I’ve talked with 2 people via phone and I’ve gone to three stores and still don’t have a phone. The people in the stores are just so rude! I’m sitting here shaking, because I’m just that upset. Let me tell you something. People don’t know what others are going through and if you’re going to be in this business, you have to do everything possible to make a customer happy. All three stores had 0 customers, and 4-5 employees doing god knows what, before I was even acknowledged. I had called to the previous night and explained my situation to the manager, who told me to come in the morning, to be taken care of. He wasn’t going to be there, but his staff would know that I would be coming and would assist me. NOT! His staff was so RUDE and unprofessional. I so wish that someone from the corporate office would do Undercover Boss just to see what people are talking about. You’re paying people to do what? Just sit on their asses for 8 hours and drive your customers away? They’re not loyal employees. Its a good thing I took my meds this morning, cause I think I would have gone toe to toe with that little girl and that little boy that was in that store. And then they want to have the last word? It took every thing in me to just walk out the door. I think the best solution would be to part ways with Sprint because they obviously don’t care about customer service. But I did see a sign where they were hiring. Perhaps I can go sit on my ass all day, play on my phone, and collect a paycheck, tell me people “whatever, have a good day”!

  99. I’ve been a customer for 8 years. I lost my phone and I’ve talked with 2 people via phone and I’ve gone to three stores and still don’t have a phone. The people in the stores are just so rude! I’m sitting here shaking, because I’m just that upset. Let me tell you something. People don’t know what others are going through and if you’re going to be in this business, you have to do everything possible to make a customer happy. All three stores had 0 customers, and 4-5 employees doing god knows what, before I was even acknowledged. I had called to the previous night and explained my situation to the manager, who told me to come in the morning, to be taken care of. He wasn’t going to be there, but his staff would know that I would be coming and would assist me. NOT! His staff was so RUDE and unprofessional. I so wish that someone from the corporate office would do Undercover Boss just to see what people are talking about. You’re paying people to do what? Just sit on their asses for 8 hours and drive your customers away? They’re not loyal employees. Its a good thing I took my meds this morning, cause I think I would have gone toe to toe with that little girl and that little boy that was in that store. And then they want to have the last word? It took every thing in me to just walk out the door. I think the best solution would be to part ways with Sprint because they obviously don’t care about customer service. But I did see a sign where they were hiring. Perhaps I can go sit on my ass all day, play on my phone, and collect a paycheck, tell me people “whatever, have a good day”!

  100. I’ve been a customer for 8 years. I lost my phone and I’ve talked with 2 people via phone and I’ve gone to three stores and still don’t have a phone. The people in the stores are just so rude! I’m sitting here shaking, because I’m just that upset. Let me tell you something. People don’t know what others are going through and if you’re going to be in this business, you have to do everything possible to make a customer happy. All three stores had 0 customers, and 4-5 employees doing god knows what, before I was even acknowledged. I had called to the previous night and explained my situation to the manager, who told me to come in the morning, to be taken care of. He wasn’t going to be there, but his staff would know that I would be coming and would assist me. NOT! His staff was so RUDE and unprofessional. I so wish that someone from the corporate office would do Undercover Boss just to see what people are talking about. You’re paying people to do what? Just sit on their asses for 8 hours and drive your customers away? They’re not loyal employees. Its a good thing I took my meds this morning, cause I think I would have gone toe to toe with that little girl and that little boy that was in that store. And then they want to have the last word? It took every thing in me to just walk out the door. I think the best solution would be to part ways with Sprint because they obviously don’t care about customer service. But I did see a sign where they were hiring. Perhaps I can go sit on my ass all day, play on my phone, and collect a paycheck, tell me people “whatever, have a good day”!

  101. Have been with Sprint for FIFTEEN YEARS! My current “contract” with my iPhone 6s expires in a couple months, and it has been doing lots of crazy things (such as not making a sound when I get a text message). I wrote a letter to the corporate headquarters, asking for just a replacement phone and got a call back telling me, “Sorry, not unless you start a whole new contract.” LOYALTY AFTER 15 YEARS???? I will be going to T-mobile =-= GOODBYE SPRINT

  102. Have been with Sprint for FIFTEEN YEARS! My current “contract” with my iPhone 6s expires in a couple months, and it has been doing lots of crazy things (such as not making a sound when I get a text message). I wrote a letter to the corporate headquarters, asking for just a replacement phone and got a call back telling me, “Sorry, not unless you start a whole new contract.” LOYALTY AFTER 15 YEARS???? I will be going to T-mobile =-= GOODBYE SPRINT

  103. I am relocating and was told to call 211 and request a magic box. The nationwide coverage advertised is a farce. I was told they do not provide coverage to northern new Hampshire and therefore the “magic box” is not available to me. I also agreed to their terms about AAA membership, and was told that would be cancelled as well. However they want my proof of residence so I would no longer be billed for a service they can’t provide. After over one hour on the phone, and 2 supervisors later , I was passed off to the AAA office, during non business hours. My experience with Sprint has been disappointing to say the least. Initially, I was signed up for service without clear disclosure of all charges including being charged for a phone, and billing discounts and procedures. I regret ever considering Sprint for my wireless service.

  104. I am relocating and was told to call 211 and request a magic box. The nationwide coverage advertised is a farce. I was told they do not provide coverage to northern new Hampshire and therefore the “magic box” is not available to me. I also agreed to their terms about AAA membership, and was told that would be cancelled as well. However they want my proof of residence so I would no longer be billed for a service they can’t provide. After over one hour on the phone, and 2 supervisors later , I was passed off to the AAA office, during non business hours. My experience with Sprint has been disappointing to say the least. Initially, I was signed up for service without clear disclosure of all charges including being charged for a phone, and billing discounts and procedures. I regret ever considering Sprint for my wireless service.

  105. Sprint associates provides the worse customer service. Also Sprint is the least favorable cellular company in existence. I believe no one should purchase any products from Sprint.

  106. Sprint associates provides the worse customer service. Also Sprint is the least favorable cellular company in existence. I believe no one should purchase any products from Sprint.

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